1、Inquiry● The customer submits an inquiry via the website form
● Or directly call our phone number or add Unistar sales on Telegram/WhatsApp
● Sales staff confirm receipt of the inquiry and respond within 1 hour
2、Quotation● Calculate the unit price and total cost of miners based on customer requirements
● Confirm the optimal shipping method and freight cost with logistics partners (sea/air/land; door-to-door/door-to-port)
● Compile the quotation (including machine price, freight, insurance, taxes, etc.) and send it to the customer
3、Order Confirmation● The customer reviews the Contract and Invoice documents
● Create a dedicated social-media group (WeChat, Telegram, WhatsApp, etc.)
● Finalize the Contract, Invoice, and Payment Method within the group
● The customer remits full payment before delivery or pickup
4、Logistics Arrangement● The company arranges picking and packing per the order and books shipment or flight with logistics partners
● If the customer chooses pickup, they provide the pick-up person’s name and contact information to register with the warehouse
● Inform the customer in advance of pickup fees and requirements
● The customer picks up the goods at the warehouse at the agreed time with ID and registration details
5、Delivery/Receipt● Send tracking information after shipment
● The customer inspects and signs for the goods, verifying model, quantity, appearance, and functionality
● If any shortages or damages are found, promptly report and initiate after-sales support